Terms and Conditions

Welcome to TetramTransport. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

TetramTransport provides logistics and transportation services within the UAE. These terms and conditions govern your use of our website, services, and any transactions conducted with us. If you do not agree to these terms, please refrain from using our website or services.

2. Services

TetramTransport offers various services, including but not limited to:

  • Full truckload services (FTL)
  • Loose cargo transport
  • Load matching service
  • Door-to-door delivery
  • Custom freight solutions These services are subject to availability, and we reserve the right to modify, suspend, or discontinue any service at any time.

3. Customer Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information regarding your shipments.
  • Ensure that your cargo complies with all legal and regulatory requirements.
  • Ensure proper packaging, labeling, and documentation of goods for transport.
  • Pay for all charges as per the agreed terms.

4. Pricing and Payment

Prices for our services will be provided at the time of booking or inquiry. All payments must be made in accordance with the payment terms specified at the time of the service agreement. We accept payments through various channels, and charges are subject to change without prior notice.

5. Delivery and Timing

While we make every effort to ensure timely deliveries, TetramTransport does not guarantee exact delivery times. Delays may occur due to factors beyond our control, such as weather, traffic conditions, or unforeseen events. We are not responsible for any delays in delivery or the impact on your business operations.

6. Liability

TetramTransport is responsible for the safe transportation of goods under our care. However, we are not liable for loss, damage, or delay to goods caused by circumstances beyond our control, including but not limited to:

  • Acts of God (such as storms, floods, etc.)
  • Improperly packed or labeled goods
  • Incorrect or incomplete information provided by the customer
  • Delays due to third-party carriers or customs procedures

7. Insurance

Customers are advised to arrange insurance for their goods if required. While we take all necessary precautions to ensure the safety of your goods, TetramTransport does not provide automatic insurance coverage for loss or damage during transportation unless otherwise agreed.

8. Confidentiality

We respect your privacy and ensure that all personal and business information provided to TetramTransport is kept confidential. We do not share your information with third parties without your consent unless required by law.

9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in the UAE.

10. Changes to Terms and Conditions

TetramTransport reserves the right to modify, update, or change these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Please review these terms periodically to stay informed about any updates.

11. Contact Us

If you have any questions about these terms and conditions, please contact us at: